Privacy Policy

Section 6 of the Privacy Act defines “personal information” as: 

“information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a)  whether the information or opinion is true or not; and

(b)  whether the information or opinion is recorded in a material form or not.”

It defines “sensitive information” as:

“information or an opinion about an individual’s: racial or ethnic origin; or political opinions; or membership of a political association; or religious beliefs or affiliations; or philosophical beliefs; or membership of a professional or trade association; or membership of a trade union; or sexual orientation or practices; or criminal record; that is also personal information; or health information about an individual; or genetic information about an individual that is not otherwise health information; or biometric information that is to be used for the purpose of automated biometric verification or biometric identification; biometric templates” (numbering removed).

Broadly summarised then, personal information refers to any information or opinion (whether true or not, and irrespective of how it is recorded) about an individual that can reasonably identify that person. This may include a person’s name, contact details or other information, including sensitive information.

In this Privacy Policy, the term “personal information” should also be read to include “sensitive information”, unless clearly specified.

We collect personal information that is relevant to the provision of our services to you.  This may include:

• Your contact details, such as name, address, email address, and phone number, when you register, purchase a product from our website, or engage with us in other ways.
• Information on your interests or preferences when you create a profile or sign up for updates.
• Sensitive information.
• Non-identifying information collected through cookies and other website tracking technologies, such as IP addresses, browser types, and browsing history.

Where reasonably possible, personal information is only collected when you knowingly provide it.  

For example,

• you may provide personal information to us during an appointment (in person or via video-conferencing), over the telephone, post, through social media interactions or otherwise through messaging or chat services, through our Client Portal or by email;
• we may request personal information such as your name, names you have previously been known by, address and email, to provide you with information you have requested or to conduct a conflict-of-interest check before agreeing to supply services to you;
• we may request bank account or credit card details if you wish to purchase one of our products from our website or attend one of our events.  

If you do not provide that information, we may not be able to provide the information, goods or services you requested, or additional information that may be relevant to you.

Our website enables you to submit and publish personal information about you and other people, and to upload and download documents.  You are responsible and accept liability for ensuring that any information you provide concerning other people is with their consent, and that those persons are aware of the terms of this Privacy Policy.

Our purpose for collecting personal information should be clear when we collect it.  If you are uncertain, please contact us at the address below.

We may use technology to keep track of which sections of our website you visit for internal purposes, including to help us improve our website and other services.

We will only use your personal information as allowed by law, and in accordance with our professional obligations, should a lawyer-client relationship exist between us.

Your information is collected for the primary purpose of providing services to you, or for relevant marketing to you.  We may also use your information for purposes closely related to the primary purpose in circumstances you would reasonably expect this to occur.  If we want to use your information for any other purpose, we will first seek your consent unless we are not required to by law.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, and may request that we delete your Client Portal, or archive your matters at any time (with relevant fees payable in accordance with the Service Agreement between you and us).

We generally only use or disclose your personal information, subject to our professional obligations, to:

• respond to your enquiries or comments;
• supply you with goods, services or information you have requested;
• tell you about any new developments, services, or events we think may interest you;
• help us to improve our website and services;
• assist you to register a Client Portal, although we do not retain a copy of your password and if you forget your password you are required to reset it through the link on the portal;
• conduct a conflict-of-interest check in our client register, so that we do not agree to offer you services where there may be an impermissible conflict of interest with a current or previous client of ours;
• to facilitate the provision of services by third parties where your consent can be inferred or is not required, such as barristers acting on your matter, experts, the Court, event organisers for events you have elected to attend, or IT companies (such as website developers and hosts), with the information released to those third parties intended to be proportionate to the purpose; and
• meet any legal requirements or as authorised by law.

Any information posted in comments or reviews or forums or communicated in chat areas becomes public information and you take full responsibility for the disclosure of such material, including any release of information by you which otherwise may be subject to lawyer-client privilege.

If you believe personal information we hold about you is inaccurate or incomplete, please advise us.  We will generally take reasonable steps to correct your personal information where inaccuracies are identified.

We may use third-party applications, such as Meta, Canva, X, and Google Analytics, to manage interactions, publish updates, and analyse website usage.  We may also use other third party or proprietary applications from time to time, which may be hosted on servers overseas (although we try to utilise services based exclusively within Australia).  If you provide personal information to these platforms or are logged in to them when visiting our website, these third parties may identify you.  We recommend reviewing their privacy policies to understand how they manage personal information.

If you have provided personal information to these third parties or are logged into accounts with these providers when you visit one of our websites, they may be able to identify you with the pages in our sites that you visit.  Please refer to the Privacy Policy of any such site to which you supply personal information.

We may use and publish de-identified information you disclose through reviews or social media on our website.  If you wish for this information to be removed from our website please contact us at hello@unbundledlaw.com.au.

We take care to implement appropriate security measures to reasonably protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Our practices include measures include storage, restricted access, and secure disposal practices.  Only authorised personnel have access to sensitive data to prevent unauthorised use, disclosure, or loss.

Maintaining and Accessing your Personal Information

It is an important to us that your Personal Information is up to date.  We will take reasonable steps to make sure that your Personal Information is accurate, complete and current.  If you find that the information we have is out of date or is inaccurate, please advise us without delay so we can update our records and ensure we can continue to provide quality services to you.

Our clients may access the Personal Information we hold about them and to update and/or correct it, subject to certain exceptions.  If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for reviewing your access request, but may charge an administrative fee for providing a copy of your Personal Information depending on the nature of the information you are seeking and how readily accessible it is to us (eg, older information may be archived on another system).

In order to protect your Personal Information we may require identification from you before releasing the requested information.  This may create a delay between the time when you make the request and our being able to respond to it.

We are not required to provide access to Personal Information in the following circumstances:

• We reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or
• Giving access would have an unreasonable impact on the privacy of other individuals; or
• The request for access is frivolous or vexatious; or
• The information relates to existing or anticipated legal proceedings between Unbundled Family Law Pty Ltd and the individual, and would not be accessible by the process of discovery in those proceedings; or
• Giving access would reveal the intentions of Unbundled Family Law Pty Ltd in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
• Giving access would be unlawful; or
• Denying access is required or authorised by or under an Australian law or a court/tribunal order; or
• Both of the following apply:
  • Unbundled Family Law Pty Ltd has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to the entity’s functions or activities has been, is being or may be engaged in;
  • Giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or
• Giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
• Giving access would reveal evaluative information generated within Unbundled Family Law Pty Ltd in connection with a commercially sensitive decision-making process.

We retain personal information for as long as we deem necessary for the purposes for which it was collected or as required by law.  

Where a lawyer-client relationship exists between us and you, because you have engaged us to provide you with bespoke legal services, then we will keep your details and any documents prepared by us for a period of 7 years.  

When no longer needed or otherwise at the conclusion of 7 years, we may opt to securely delete or dispose of information to protect your privacy.

We will deactivate your Client Portal at the conclusion of 6 months from the date of your last instructions to us, but you may create a new portal at any time, and we are able to upload your previous documents to that portal provided your request is made in writing within 7 years of the date we completed your last instructions.

This Privacy Policy may change from time to time.  The latest version will always be available on our website.  We encourage you to review this policy regularly.

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Unbundled Family Law Pty Ltd

Post: PO Box 1747, Armidale NSW 2350

Email: hello@unbundledlaw.com.au

Phone: 1800 438 457